Once a district has Canopy product and specific protocols turned on during onboarding or setup, District Admins or users with Manage Permissions need to assign user permissions to individual users they want on their safety teams to ensure those users are able to access Canopy.
In the absence of these permissions, users will see a blank screen when they try accessing the Canopy homepage.
To assign these permissions, follow these steps:
Click on the Settings cog in your side navigation bar.
On the Settings page, click on User Permissions.
Note: If you are a district only licensing Canopy with us, you will see a minimal screen with an option to configure User Permissions. If you are a Branching Minds district licensing both our MTSS offering and Canopy, you will see more options on this screen.
3. Within User Permissions, navigate to the Canopy tab. If you are a standalone Canopy district, this will be the default tab that opens for you.
4. Assign protocol-level permissions to users. If you are a standalone Canopy district, also check the box for Manage Permissions for users you want to give the ability to change User Permissions for.