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Trouble Logging into Branching Minds

How to Find Your Branching Minds Login URL

Each district has its own unique login page.

The link is in this format:

https://<subdomain>.branchingminds.com

Your <subdomain> is usually:

  • The part of your district website URL (before .org, .edu, etc.), or

  • The part after the “@” in your school email address.

Do not include the < >.

Quick Ways to Find It

  1. Check your email address → use the part right after @

  2. Check your district website → use the main district name in the URL

  3. Look in ClassLink / Clever / Staff Portal → often listed as “Branching Minds”

Still Not Sure?

Ask your district’s MTSS or Tech team, or contact us with your name, district, and school email: support@branchingminds.com

Why can't I log in to Branching Minds? What should I do when I have trouble logging in?

Via Clever:

Users are usually clicking the BRM icon in the Clever portal and are redirected automatically to their BRM profile. In the event that users are not getting redirected properly, we recommend using the login link mentioned above.

Please note that the link will be: (https://district's subdomain.branchingminds.com)

Via Classlink:

Users are usually using the Classlink LaunchPad and accessing the BRM platform by clicking the Branching Minds tile in the Classlink portal. In the event that users are not able to log in properly, we recommend using the direct login link mentioned above: (https://district's subdomain.branchingminds.com).

Using the direct login link:

Users are also using the direct login link and bookmarking it for easy access.

(https://district's subdomain.branchingminds.com)

If you are having trouble logging into Branching Minds or are noticing that you are being redirected back to the login page after entering your login credentials, follow these steps: Common causes of login issues include rostering problems, session expiration errors, browser cache and cookies, incorrect login paths, and email mismatches (e.g., using a personal email instead of a district email, or logging in with the wrong Google account). These issues can often be resolved by following the troubleshooting steps below.

  1. Check the link: Your login URL link will vary based on your district; we recommend checking with your MTSS coordinator or District Admin to verify the correct login URL.

  2. Check your account: Users are assigned a specific district-issued email when accessing Branching Minds. The same email is used to roster and activate the user in the Branching Minds platform. In cases where users may not be rostered or active in their source system, they may also be inactive in the BRM database, which will prevent access. Having multiple email addresses and profiles in the source system can also create conflict during roster sync, which can also prevent access.

  3. Verify your rostering status: Contact your district's rostering administrator to ensure your account is active and properly set up in the system. This is especially important if you've recently moved to a different campus or are new to the platform. Once rostered, your account should sync with Branching Minds, allowing you to log in successfully.m.

  4. Resolve email mismatches:

    • If your account is associated with a personal email, contact your district’s MTSS team or roster administrator to update your email in the district’s OneRoster system.

    • If your district email has changed, ensure the update is reflected in the district’s rostering system to sync with Branching Minds.

    • If you are using the wrong Google account to log in, clear your browser’s cache and cookies, fully close and reopen the browser, and log in again using your district email.

How Can I Resolve Email Mismatches or Access Issues in Branching Minds?

Email mismatches and access issues in Branching Minds often stem from discrepancies in district-managed rostering systems. This guide explains the common causes and provides actionable steps to resolve these problems.

Common Causes of Email Mismatches and Access Issues

  1. Personal Email Used Instead of District Email: If a user appears with a personal email, it is likely because their account was rostered with that email through the district’s OneRoster data.

  2. Email Address Changes: When a teacher’s district email changes but the update is not reflected in Branching Minds, the account remains tied to the old email until the district updates the rostering system.

  3. Wrong Google Account Used for Login: Logging in with a non-district Google account can prevent access to Branching Minds.

Steps to Resolve Email and Access Issues

  1. Correcting an Email in the District Rostering System

    • Contact your district’s MTSS team or roster administrator.

    • Request an update to your email in the district’s OneRoster system.

    • Once the district updates the roster, the correct email will reflect in Branching Minds.

  2. Resolving Login Issues with the Wrong Google Account

    • Clear your browser’s cache and cookies to reset the saved login session.

    • Fully close and reopen the browser.

    • Sign in again using your district email.

  3. What to Do If You Still Can’t Access Your Account

    • Verify the email on file with your district’s roster administrator.

    • If the email is incorrect, request an update through the district’s rostering system.

    • Once updated, your access to Branching Minds will be restored.

Still having trouble?

Clearing the cache/cookies usually does the trick. Here’s how to do it:

  1. Open your browser’s settings and navigate to the option for clearing browsing data.

  2. Select "Cookies and other site data" and "Cached images and files."

  3. Set the time range to "All time."

  4. Confirm to clear the data.

  5. Restart your browser and log in with your district email. You can also reach out to the Branching Minds support team for additional assistance via the chat button or email us at support@branchingminds.com. Always use your organization’s Branching Minds login URL (e.g., [DISTRICT_SUBDOMAIN].branchingminds.com).

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